How to fix a Snapchat export on a Windows PC

• 1. In Snapchat: Settings → Privacy Controls → My Data. Tick Export your Memories and Export JSON Files, choose All Time, submit.
• 2. When the email arrives, download every part into your Downloads folder. Leave them as ZIPs.
• 3. Open www.keepmysnaps.com in Chrome or Edge, click Choose file, and select every ZIP at once: click the first, then Shift-click the last. Dragging them all onto the page works too.
• 4. When it asks where to save, make a new, empty folder and pick it. The browser then asks to let the site edit files in that folder: choose Allow. That is how the fixed photos get written into it, and it is the only folder the site can touch.
• 5. Leave the tab in front and the PC awake while it works. The fixed photos land in your folder as they are made, so there is nothing to download or unzip at the end.

They can save straight into a folder, which is what makes everything else easier: your export only needs its own size in free space once more, a run that stops carries on where it left off, and a disk that fills up gets handled instead of ending the run. Firefox does the same fixes, captions on videos included, but gives you one big ZIP instead, which needs more free space for a moment and starts over if it stops. Tested on Windows 11 in Edge and Chrome in September 2026.

Extract All on Snapchat's download gives you undated files and a json folder, and there's nothing useful to do with them in that state. Every part also contains its own memories folder, so unzipping a split export leaves you merging folders by hand, which is where files go missing. Hand the ZIPs over exactly as they arrived; they're pooled automatically, and the JSON in part one is applied to the media in every other part.

A large library takes a while, and a tab that stops running stops working through your archive. Edge's sleeping tabs and Chrome's Memory Saver can both put a background tab to sleep, and a PC that goes to sleep takes the tab with it. Leave the tab in front, keep a laptop plugged in, and set Windows not to sleep in its power settings until it's done.

Nothing is lost. Open the site again, drop the same ZIPs in, and pick the same folder. It skips everything already finished, and the results screen says how many it left alone. If the disk fills up, it says which finished ZIP to delete to make room, then carries on.

Open the folder you picked, switch to Details view, right-click a column heading, choose More, and tick Date taken and Media created. Photos show their capture date under Date taken, and videos show theirs under Media created, the same fields photo apps read when you import them. If those columns look right here, they'll look right in iCloud, Google Photos or Immich. Date created and Date modified will say today. That is the day the file was written, not the day the photo was taken, and photo apps go by Date taken instead.